Shipping Policy

[Track Your Order]
Once your package leaves our shop, you will receive a tracking number. Please allow 24–48 hours for the link to activate.

[Incorrect Address]
Please make sure your shipping address is correct before completing your order. If a package is returned to us due to an incorrect or incomplete address, we will do our best to resend it, though an additional shipping charge will apply.

[Delays]
We always do our best to ship your order promptly and pack it with extra care, but delays can occasionally happen due to carrier backlogs (especially during the holiday season) or weather and other unforeseen events. We are not responsible for delays once your package has been shipped, and we recommend contacting the carrier directly for any questions about your delivery.

[Lost Packages]
If your package seems to be lost in transit, please reach out to us at info@cutethingsfromjapan.com as soon as possible with your order number. We can file a claim with the courier and will work with you to find the best resolution.

[Hold Order]
.We are happy to hold your order for up to 4 weeks. If you would like to place a second order and have them shipped together, please contact us within 12 hours of your first order — we will waive the shipping charge on the second order.